ObserveIT Benefits

Bulletproof legal evidence - Reduce the risk of misaligned client-vendor interests by capturing bulletproof legal evidence of all vendor activity. Video replay can be used during litigation or to eliminate need for legal action.

Increased self-reliance - Video recordings document all vendor activity, allowing you to reduce reliance and dependency. Eliminate the 'mystery' and know what they do. Improve flexibility when ending contracts, adjusting agreements or setting SLA expectations.

Improve in-house knowledge - An indexed database of user session recordings becomes a best-practices repository for critical business operations.

Overcome poor communications - Reduce the need for verbal descriptions, hand-holding, and email explanations: 30 seconds of video explains more than hours of training, phone calls and emails.

Reduce geopolitical risks - Your business is exposed to risk if security or political events prevent off-shore vendors from providing services. Video playback of prior activities provides path for temp/emergency staff to step in mid-stream. Enhance your System Management infrastructure - Tie a precise video replay to every textual log entry in your SIM log management

Immediate Compliance for all new apps - Every new app (ex: customized CRM module) is automatically monitored and ready for compliance auditing. No need to modify code / config to achieve log requirements.

Desktop Auditing - Monitor all user actions, even if they are only working on their own Desktops, without touching corporate servers.