Installation Guides
'One Click' Installation
ObserveIT supports a "One Click" installation method. This method is the easiest way to deploy ObserveIT and can be used if you are going to install all ObserveIT Server components on a single server or on two separate servers - Application Server and Database Server. This installation method is recommended if you are installing all the ObserveIT Server components on a single platform or if you will install the Web and Application Servers on a single platform and already has a separate SQL Server platform.
Note: Before installing ObserveIT, make sure you have access to an IIS server and a SQL Server Database.
On Windows Server 2008, there is an issue with the Application Pool used for the web sites in IIS. Currently, this prevents the automated installation of the Agent during the “One Click” installation. Therefore, when the installation completes, it will display an error telling you that the Agent was not successfully installed. You must follow these instructions to change the way the Application Pool is associated with the ObserveIT web components. Without doing so, you will not be able to install the ObserveIT Agents. Please consult with the Installing ObserveIT on Windows Server 2008 article for more information.
To run the ObserveIT “One Click” Installer, run the Setup.exe file located in the root folder which was created when you extracted the setup files from the archive.
You will see the main installation screen:
In this screen, there are 3 separate configuration sections. The first is for the SQL Server, the second is for the web applications including the Web Console and the Application server. The third is the licensing section.
SQL Server
Select the remote SQL Server from the Server drop-down list.
Note: If you're using a locally installed SQL Server Express Edition, you might see that the default Server name is .\SQLEXPRESS.
If you need to use any other port than the default to connect to the SQL Server, please use it in the format of
servername\instancename,port-number
If the account you are currently using is a SQL Server administrator, you can use Windows authentication for the installation. Otherwise, choose SQL Server authentication and provide a User and Password with privileges to create databases and user accounts.
Either way, you must use a SQL Server or Window login username that has 'dbcreator' privileges at the minimum. The default SQL Server login is "SA" (without the quotes). You can also use a Windows user that has administrative rights on the server.
Web Console
By default, ObserveIT will look for the IIS configuration on the local server and offer to create an additional web site that will be configured to listen to TCP port 4884. By doing so, all the ObserveIT Agents will communicate with the ObserveIT Application Server by using TCP port 4884.
If needed, and if a special dedicated port cannot be used in your specific environment, it is possible to use the Default Web Site to host the ObserveIT virtual directories. By doing so, the ObserveIT Application Server will be using TCP port 80, and all the ObserveIT Agents will communicate with the ObserveIT Application Server by using TCP port 80.
Note: We strongly recommend using the new and dedicated web site to run ObserveIT. This guide assumes that you followed this recommendation.
License
To use ObserveIT Pro you must provide a valid license file. This file was sent to you by e-mail when you’ve registered for the demo program, or when you purchased the product.
Click “Browse for License” and locate the license file.
Select the check box to agree to the Terms of Service and click Install to begin the installation.
As the installation proceeds, you will see messages about its progress in the Installation Log and Progress section. When the installation completes click on the "Close" button to close the ObserveIT Installer. You can also click on the "Here" link that will open the ObserveIT Web Management Console. Please see the Accessing the Web Management Console help topic for more information.
If there were any errors during the setup, you will be presented with a message describing the error.
Agent Deployment
The ObserveIT Agent needs to be deployed on all the servers and workstations that need to be monitored.
For a small number of monitored servers, it is probably easiest to manually install the Agent on each system. For large deployments, you can use a software distribution application like Microsoft System Management Server or logon scripts to deliver the installation package. The Agent setup application is a standard Windows installer package that is well supported by software distribution applications and Group Policy (GPO).
The simplest way to install the Agent is to simply run the Setup.exe file in the ObserveITAgent subdirectory created when you extracted the installation files.
You will see the Agent Setup Wizard opening screen. Click “Next” to continue.
Next, specify a URL to the ObserveIT Application Server, the one which the Agent will communicate with. By default, ObserveIT's server installation will offer to create an additional web site that will be configured to listen to TCP port 4884. However, it is easy to change this port by using the IIS Manager snap-in. Please consult with the “Change IIS Listening Port” help topic in the products main documentation for more information.
When accepting the default settings during the installation of the ObserveIT Application Server, all the ObserveIT Agents will communicate with the ObserveIT Application Server by using TCP port 4884. The URL should be in the format:
HTTP://servername:4884/ObserveITApplicationServer
Where servername is the name or IP of the server where the ObserveIT Application Server is installed.
Note: If you chose to install the ObserveIT Application Server by using a different TCP port, enter that port number in the Server URL. Click “Next” to continue.
When the Agent is installed, you will see the “Installation Complete” verification screen. Click “Close” to exit the wizard.
The installed Agent will have a small icon in the notification tray area of the server.
You can also deploy Agents by using a simple batch file called ObserveIT.ClientInstall.cmd which is included in the ObserveITAgent setup directory.
This batch file will automatically update with the server name and TCP port based upon your One Click Installation settings.
Installation script sample:
msiexec /i "%~dp0ObserveIT.ClientSetup.msi" /quiet /norestart SERVERURL="http:// servername:4884/ObserveITApplicationServer" /leo "C:\ObserveIT_setup.txt" SRVPOLTMPL="00000000-0000-0000-0000-000000000000" PWD=""
Where servername is the name or IP of the server where the ObserveIT Application Server is installed.
Please consult with the “Automated Installation” help topic in the product’s main documentation for more information.
